Refund Policy

• Teknoffice's refund policy will be nil if:

  • You have chosen a special package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 2 weeks of project.
  • Company's policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given 'request for refund' time span.
  • The business is closing or changing name or business.
  • Reasons such as 'change of mind', 'disagreement with partner' or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and 'not' the entire bundle.
  • The client will not be entitled to any refunds after 7 days, from the date of purchase.
  • Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
  • Refund requests will not be entertained once the logo/website designs are approved.
  • A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.
  • Refunds will not be processed after final delivery of files following client approval.

  Note: Teknoffice holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Teknoffice. The company will be the rightful owner of the designs.

• Claim Your Refund

  To claim your refund in accordance with our refund policy, you can contact us by:

  • Calling us at +1 (437) 435-1249
  • Live Chat. Click here to start chat now
  • Sending us an email.

  As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed, we will initiate the process.

  After you have received your refund, you will not have any rights to any designs submitted by Teknoffice. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

  For cancellations before work begins, see our Cancellation Policy.

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